Return & Refund Policy

Return & Refund Policy – BIGtoy Autocare

At BIGtoy Autocare, we strive to provide high-quality products and a smooth shopping experience. If you face any issues with your order, we’re here to help.

1. Return Eligibility

You can request a return if:

The product is damaged, defective, or leaking
You received the wrong product

Return request must be made within 3 days of delivery

2. Non-Returnable Items

We do not accept returns in the following cases:

Product has been used or partially consumed
Request made after 3 days of delivery
Damage caused due to misuse or improper handling

3. Return Process

To request a return:

Contact us via WhatsApp or email
Share your order details and product photos/videos
Our team will review and confirm your request

4. Refund Policy

Once the return is approved, a refund will be processed
Refund will be issued to the original payment method
Refund processing time: 9–10 days

5. Replacement Option

Instead of a refund, you can also request a replacement product (subject to availability).

6. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible