Cancellation Policy

Cancellation Policy –

BIGtoy Autocare

At BIGtoy Autocare, we understand that sometimes you may need to cancel an order. Please read our cancellation policy below.

1. Order Cancellation

Orders can be cancelled only before dispatch
Once the order is shipped, cancellation is not possible

2. How to Cancel an Order

To cancel your order:

Contact us as soon as possible via WhatsApp or email
Share your order details (Order ID / Name / Phone Number)
Our team will confirm the cancellation if the order has not been dispatched

3. Refund for Cancelled Orders

If your order is successfully cancelled, a full refund will be processed
Refund will be issued to the original payment method
Processing time: 9–10 days

4. Failed or Cancelled Payments

If your payment fails but the amount is deducted, it will be automatically refunded by your bank/payment provider within a few days. For any issues, you can contact us for assistance